Permitted uses

motel4.ai is designed for lodging businesses to answer inbound guest phone calls using AI. Permitted uses include answering guest questions about property information, rates, availability, amenities, and policies; capturing booking inquiries and contact information for follow-up; handling after-hours calls when staff are unavailable; providing directions, check-in instructions, and local recommendations; and routing calls to the appropriate staff member when the AI cannot help.

Prohibited uses

The following uses of the service are strictly prohibited.

• ✓Emergency services — do not use motel4.ai as a substitute for 911 or any emergency communication system
• ✓Medical, legal, or financial advice — the AI must not be configured to provide professional advice of any kind
• ✓Telemarketing and outbound calling — the service is for inbound calls only; using it for unsolicited outbound calling, spam, or marketing calls violates the TCPA
• ✓Impersonation — do not configure the AI to impersonate a specific real individual by name or voice
• ✓Payment processing — do not instruct the AI to collect credit card numbers, bank account details, or other payment information over the phone
• ✓Harassment, threats, or illegal activity — do not use the service to facilitate threatening, abusive, or unlawful communications
• ✓Discriminatory practices — do not configure the AI to discriminate against guests based on race, color, religion, national origin, sex, familial status, or disability in violation of the Fair Housing Act
• ✓Deceptive practices — do not configure the AI to make false claims about your property, hide material information from guests, or engage in bait-and-switch tactics
• ✓Circumventing AI disclosure — do not attempt to disable, modify, or obscure the AI's mandatory disclosure that the caller is speaking with an artificial intelligence

Content guidelines

You are responsible for the property information you provide to configure the AI. All information must be accurate, current, and not misleading. Do not include content that is defamatory, obscene, or infringing on third-party intellectual property. The AI will use the information you supply to respond to guest inquiries — inaccurate information may expose you to liability under consumer protection laws.

Rate limits and fair use

Each subscription plan includes a specified volume of call minutes per month. Sustained usage significantly exceeding your plan limits — or patterns suggesting automated or fraudulent call traffic — may result in throttling, plan upgrade requirements, or account review. We will notify you before taking any action and provide an opportunity to adjust your usage or plan.

Enforcement

Violations of this policy may result in a warning, temporary suspension, or permanent termination of your account, depending on severity and frequency. We may terminate your account immediately without warning for violations that create legal liability, endanger safety, or involve illegal activity. If we terminate your account for a policy violation, you are not entitled to a refund for the remaining subscription period. We will provide written notice of the specific violation and, where possible, an opportunity to cure before termination.