Product
Send guests a text with check-in details — automatically after every call.
After a call, motel4 can text the guest a confirmation with the information they asked about. Directions, lockbox codes, check-in times — in a message they can reference later without calling back.
What it is
SMS handling lets motel4 follow up phone calls with a text message containing the key information discussed. When a guest calls asking for directions, they get a text with the address and landmarks. When they ask for a lockbox code, it arrives by SMS for easy reference. No more "I forgot what they told me" callbacks.
How it works
Step 01
Guest calls with a question
The AI answers their question verbally — directions, check-in details, lockbox codes, anything in your property context.
Step 02
AI offers to text the info
"Would you like me to text you the directions?" Most callers say yes — especially for codes and addresses they'll need later.
Step 03
Guest receives SMS with key details
A clean, formatted text message with exactly what they need: the address, the code, the parking instructions. Saved in their phone for when they arrive.
Step 04
Fewer repeat calls
Instead of calling back 2 hours later asking "what was that code again?", they just check their texts. Fewer calls, better guest experience.
Features
Automatic follow-up texts
After calls about directions, codes, or procedures, the AI offers to send a text summary.
Pre-arrival instructions
For late arrivals, send check-in procedures and access details as a text they can reference at the door.
Configurable templates
Control what information can be texted. Include or exclude lockbox codes, Wi-Fi passwords, or other sensitive details based on your preferences.
Delivery confirmation
See in your dashboard which texts were sent, delivered, and read.
Frequently asked questions
Does SMS cost extra?
Can I control what gets texted?
What if the caller doesn't want a text?
Can I send bulk texts to all arriving guests?
Get started